CUSTOMER SERVICE

Ordering Information
Terms & Conditions during Promotional Period
Payment
Shipping
Lost Mail
Returns & Exchanges

Beady Girl reserves the right to change any policies without prior notice.

Ordering Information

Online (Preferred)
Enjoy a hassle-free shopping experience with our user-friendly shopping cart.

Email Order
You may email us at info@beadygirl.com to place your order. Please remember to include the following details:
- Name
- Address
- Phone Numbers
- Item Code
- Description
- Payment Mode (please do not disclose your credit card information in your email/fax)
- Special instructions (if any)

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Terms & Conditions during promotional period

There is currently no promotion.

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Payment

Our merchandises are priced in Singapore Dollars. All payments have to be received before the goods are mailed out.

Singapore customers
• Cash – self collection
• Electronic Funds Transfer – via ATM or internet banking to our DBS account
• Bank or personal cheques – only Singapore bank cheques are acceptable.
• Paypal
• Credit cards – processed through Paypal’s secure system. You do not need a Paypal account to make payment.

International customers
• Paypal
• Credit cards – processed through Paypal’s secure system.

Note: For international customers who prefer to pay in USD, please state it in the remarks section and await for our revised invoice.

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Shipping

We aim to process every order received within the same business day. Once processed, the order will be shipped within the next 1-2 business days. Customers will be advised on the actual order processing time accordingly.

Domestic Shipping (within Singapore)
Shipping within Singapore is FREE! If customers wish to register or insure their products, they will be responsible for the costs. Please select "Registered Article" upon checkout.

The delivery time is estimated to take 2-3 working days.

International Shipping
We ship via Singapore Post Registered Airmail to our international customers. Please refer to the following time and fees schedule.

Destination Delivery Time
(estimated)
Sub-Total Shipping Cost
(based on subtotal)
Malaysia & Brunei
4-6 working days
Up to S$50 S$4.20 (US$2.94)
S$51 - S$100 S$5.20 (US$3.64)
S$101 - S$200 S$7.20 (US$5.04)
S$201 & above Ask for quote
Countries in Asia and the Pacific
(except Australia, Japan & New Zealand)
4-6 working days
Up to $50 S$6.20 (US$4.34)
S$51 - S$100 S$9.90 (US$6.93)
S$101 - S$200 S$13.80 (US$9.66)
S$201 & above Ask for quote

Countries in the rest of the world,
including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East

6-12 working days
Up to S$50 S$7.90 (US$5.53)
 
S$51 - S$100 S$13.20 (US$9.24)
 
S$101 - S$200 S$18.40 (US$12.88)
 
S$201 & above Ask for quote

(S$1 = US$0.70)

Please note that you are responsible for any taxes and duties associated with your order once it reaches its destination.

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Lost Mail

If a parcel is lost in transit, Beady Girl will only refund 50% of the invoice value.

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Returns & Exchanges

We want you to be satisfied with your purchase. However, if for any reason, you would like to return/exchange your merchandise, you may do so within 7 days from date of purchase. Please follow the instructions below when returning/exchanging your merchandise.

• Contact us if you wish to make a return or exchange or your merchandise.
• Merchandise has to be in original condition and packaging.
• Include a copy of the packing slip/invoice that comes with the order.
• Please send the items to the designated address as advised by us.
• We are not responsible for any return shipping costs incurred on returned/exchanged merchandise, lost and damaged packages. Therefore, we highly recommend you to register your package so that there is a tracking record.

Once we receive the items and they meet the conditions above, we will issue you a refund or exchange.

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